POLICIES AT CCSHAIRCARE&ESSENTIALS

YOUR APPOINTMENT

• Braiding hair or Loc Extensions MUST be brought by the customer, as it is not provided. For best results, we suggest for our clients bring PRE-STRECHED hair to their appointment to avoid any cancellations, rescheduling or inconvenience. We ask that customers arrive with clean, detangled hair, as our stylists do not provide hair washing services.  

•  If "Take Down" is not added to their appointment booking, they will be charged an additional fee of $30. We also require that all "special" tools or products needed for the desired hairstyle are brought by the customer. 

• We do not provide hair wash services. All clients MUST come with their hair already washed prior to their appointment. We also recommend that clients wash their hair 24 - 12 hours prior to their appointment to ensure the best results. For clients with colored hair, we recommend that clients wash their hair 48 - 24 hours prior to their appointment.

APPOINTMENT POLICY

At CCsHairCare&Essentials, we have a strict appointment/booking policy. All bookings must be made in advance either over the phone or online, via our website or the Booksy app. To ensure the best experience, we recommend booking your appointment at least one week prior to your desired date. To limit any late bookings, the latest clients can book is two days before the appointment. We kindly ask that you arrive 10 minutes before your appointment.

We request that you arrive on time for your appointment to ensure that you receive the full service you requested. If you are running late, please let us know as soon as possible. We may be able to adjust the service time or offer an alternative option. We reserve the right to cancel your appointment if you are more than 20 minutes late, and fail to provide notice prior to your late arrival. 

CANCELLATION POLICY

Everything You Need to Know

We understand that sometimes unexpected circumstances arise, so we will do our best to work with you in case

of an emergency. It is important that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment. This allows us to offer the time slot to another client who may be waiting. If you fail to provide adequate notice or do not show up for your appointment, you may be charged a fee or a deposit for future bookings. Please message, call or email our salon to cancel or reschedule your appointment. Thank you for understanding our cancellation policy.​

NO EXTRA GUESTS